Terms of Service

Last updated 1st July 2026.

1. Introduction

1.1 These Terms of Service shall govern your use of our websites and services, including all local area sub-websites.

1.2 By using any of our websites, you accept these Terms of Service in full; accordingly, if you disagree with these Terms of Service or any part of these Terms of Service, you must not use our websites or any of our services, free or paid.

1.3 If you register with any of our websites, submit any material to our websites or purchase any of our services, we will ask you to expressly agree to these Terms of Service.

1.4 You must be at least 18 years of age to use our websites; by using our websites or agreeing to these Terms of Service, you warrant and represent to us that you are at least 18 years of age.

2. Copyright notice

2.2 Subject to the express provisions of these Terms of Service:

(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our websites and the material on our websites; and

(b) all the copyright and other intellectual property rights in our websites and the material on our websites are reserved.

3. Permission to use websites

3.1 You may:

(a) view pages from our websites in an internet browser, or an Apple iOS, or Android application;

(b) download pages from our websites for caching in an internet browser application;

(c) print pages from our websites for your own personal and non-commercial use, providing that such printing is not systematic or excessive;

(d) stream audio and video files from our websites using the media player on our websites; and

(e) use our services by means of a web browser, or an Apple iOS or Android application,

subject to the other provisions of these Terms of Service.

3.2 Except as expressly permitted by Section 3.1 or the other provisions of these Terms of Service, you must not download any material from our websites or save any such material to your computer.

3.3 You may only use our websites for your own personal and business purposes; you must not use our websites for any other purposes.

3.4 Except as expressly permitted by these Terms of Service, you must not edit or otherwise modify any material on our websites.

3.5 Unless you own or control the relevant rights in the material, you must not:

(a) republish material from our websites (including republication on another websites);

(b) sell, rent or sub-license material from our websites;

(d) exploit material from our websites for a commercial purpose; or

(e) redistribute material from our websites.

3.6 Notwithstanding Section 3.5, you may redistribute our newsletter in print and electronic form to any person.

3.7 We reserve the right to suspend or restrict access to our websites, to areas of our websites and/or to functionality upon our websites. We may, for example, suspend access to the websites during server maintenance or when we update the websites. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the websites.

4. Misuse of websites

4.1 You must not:

(a) use our websites in any way or take any action that causes, or may cause, damage to the websites or impairment of the performance, availability, accessibility, integrity or security of websites;

(b) use our websites in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(d) probe, scan or test the vulnerability of our websites without our permission;

(e) circumvent any authentication or security systems or processes on or relating to our websites;

(f) use our websites to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(g) impose an unreasonably large load on our websites resources (including bandwidth, storage capacity and processing capacity);

(h) decrypt or decipher any communications sent by or to our websites without our permission;

(i) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our websites without our express written consent;

(j) access or otherwise interact with our websites using any robot, spider or other automated means, except for the purpose of search engine indexing;

(k) use our websites except by means of our public interfaces;

(l) violate the directives set out in the robots.txt file for our websites;

(m) use data collected from our websites for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing); or

(n) do anything that interferes with the normal use of our websites.

4.2 You must ensure that all the information you supply to us through our websites, or in relation to our websites, is true, accurate, current, complete and non-misleading.

5. Use on behalf of organisation

5.1 If you use our websites or expressly agree to these Terms of Service in the course of a business or other organisational project, then by so doing you bind both:

(a) yourself; and

(b) the person (e.g. sole trader), company or other legal entity that operates that business or organisational project,

to these terms and conditions, and in these circumstances references to “you” in these terms and conditions are to both the individual user and the relevant person, company or legal entity, unless the context requires otherwise.

6. Registration and accounts

6.1 To be eligible for an account on our websites under this Section 6, you must be resident or situated in the United Kingdom.

6.2 You may register for an account with our websites by completing and submitting the account registration form on our websites, and clicking on the verification link in the email that the websites will send to you.

6.3 You must not allow any other person to use your account to access the websites.

6.4 You must notify us in writing immediately if you become aware of any unauthorised use of your account.

6.5 You must not use any other person’s account to access the websites, unless you have that person’s express permission to do so.

7. User login details

7.1 If you register for an account with our websites, you will be asked to choose a user ID and password.

7.2 Your user ID must not be liable to mislead and must comply with the content rules set out in Section 16; you must not use your account or user ID for or in connection with the impersonation of any person.

7.3 You must keep your password confidential.

7.4 You must notify us in writing immediately if you become aware of any disclosure of your password.

7.5 You are responsible for any activity on our websites arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

8. Cancellation and suspension of account

8.1 We may:

(a) suspend your account;

(b) cancel your account; and/or

at any time in our sole discretion without notice or explanation, providing that if we cancel any services you have paid for and you have not breached these terms and conditions, we will refund to you a pro rata amount of your payment, such amount to be calculated by us using any reasonable methodology.

8.2 You may cancel your account on our websites using your account control panel on the websites. You will not be entitled to any refund if you cancel your account in accordance with this Section 8.2.

9. Directory

9.1 We publish, on our websites, directories of businesses and public services places – you may use the directories for finding and contacting businesses and places.

9.2 We also publish, on our websites, directories of events – you may use the directories for finding events, and contacting event organiser.

10. Free directory listings

10.1 You (a business owner/manager) may submit a free listing to our directory by sending an email to: free@directory.london, or by requesting one via our website.

10.2 If we accept your free directory listing submission, it will remain published on our websites indefinitely, subject to termination or deletion in accordance with these Terms of Service.

10.3 We may delete a free directory listing at any time, with or without notice to you.

10.4 We expressly reserve the right to reject free directory listing requests, with or without notice to you, and with or without reason.

11. Paid directory listings

11.1 You (a business owner/manager) may submit a paid listing to our directory by following this process: by purchasing a Directory Subscription Package.

11.2 You will have the opportunity to identify and correct input errors via email (or any other form of communication) after making your order, but before we publish your details.

11.3 Paid directory listings include only the benefits listed on our websites for the purchased Directory Subscription Package, and last only for the subscription term (one year) – benefits listings page: https://directory.london/pricing/.

11.4 If we accept a paid directory listing submission, it will remain published on some of our websites for a period of one year only, subject to termination or deletion if the package is not renewed, in accordance with these Terms of Service.

11.5 We may delete a paid directory listing at any time, providing that if we delete a paid listing in accordance with this Section 11.5 before the end of the period in respect of which subscription fees have been paid, we will refund, without prejudice to Section 12, to you a portion of those listing fees reflecting the unexpired period, such portion to be calculated by us on a pro rata basis using any reasonable methodology.

12. Rules about directory submissions

12.1 Each submission to our directory must be a listing in respect of a London-based business, public place, or a London-based event.

12.2 For the avoidance of doubt, your directory submissions constitute “your content” for the purposes of Section 15 and Section 16, and must comply with the acceptable use rules set out in Section 4.

12.3 You must keep your directory submissions up to date by contacting us with any updates required.

12.4 Your directory submissions must not relate to any unlawful business, product or service; and you must not make any directory submission with a view to conducting any unlawful activity or entering into any unlawful contract or arrangement.

12.5 Without prejudice to our other rights under these Terms of Service, we reserve the right to reject or delete directory submissions that breach these Terms of Service, or that do not meet the additional guidelines for submissions published on our websites.

12.6 If we reject or delete a directory submission in accordance with this Section 12, we will not refund any applicable charges.

12.7 If we delete a directory submission because the business or public place has stopped trading and or permanently closed, we will not refund any applicable charges.

13. Fees

13.1 The fees in respect of our websites’ services will be as set out on the websites from time to time.

13.2 All amounts stated in these Terms of Service or on our websites do not include VAT.

13.3 You must pay to us the fees in respect of our websites services in advance, in cleared funds, in accordance with any instructions on our websites.

13.4 We may vary fees from time to time by posting new fees on our websites, but this will not affect fees for services that have been previously paid.

13.5 If you dispute any payment made to us, you must contact us immediately and provide full details of your claim.

13.6 If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within seven days following the date of our written request:

(a) an amount equal to the amount of the charge-back;

(b) all third-party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);

(d) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section 13.6 (including without limitation legal fees and debt collection fees),

and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section 13.6.

13.7 If you owe us any amount under or relating to these Terms of Service, we may suspend or withdraw the provision of services to you.

13.8 We may at any time set off any amount that you owe to us against any amount that we owe to you, by sending you written notice of the set-off.

14. Our role

14.1 You acknowledge that:

(a) we do not confirm the identity of websites’ users, check their credit worthiness or bona fides, or otherwise vet them;

(b) we do not check, audit or monitor the information contained in advertisements or listings;

(c) we are not party to any contract for the sale or purchase of products, digital products or services advertised or listed on the websites;

(d) we are not involved in any transactions between websites users and the businesses we list in any way;

(e) we are not the agents for any websites users or listed businesses,

and accordingly we will not be liable to any person in relation to any contract or other arrangement between websites’ users and listed businesses; furthermore we are not responsible for the enforcement of any contractual obligations arising out of a contract between websites’ users and listed businesses and we will have no obligation to mediate between the parties to any such contract.

14.2 The provisions of this Section 14 are subject to Section 19.1.

15. Our rights to use your content

15.1 In these terms and conditions, “your content” means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our websites for storage or publication on, processing by, or transmission via, our websites.

15.2 You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to reproduce, store and publish your content on and in relation to all our websites and any successor websites.

15.3 You grant to us the right to sub-license the rights licensed under Section 15.2.

15.4 You grant to us the right to bring an action for infringement of the rights licensed under Section 15.2.

15.5 You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.

15.6 You may edit your content to the extent permitted using the editing functionality made available by email.

15.7 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.

16. Rules about your content

16.1 You warrant and represent that your content will comply with these terms and conditions.

16.2 Your content must not be illegal or unlawful, must not infringe any person’s legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

16.3 Your content, and the use of your content by us in accordance with these terms and conditions, must not:

(a) be libellous or maliciously false;

(b) be obscene or indecent;

(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off or other intellectual property right;

(d) infringe any right of confidence, right of privacy or right under data protection legislation;

(e) constitute negligent advice or contain any negligent statement;

(f) constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;

(g) be in contempt of any court or in breach of any court order;

(h) be in breach of racial or religious hatred or discrimination legislation;

(i) be blasphemous;

(j) be in breach of official secrets legislation;

(k) be in breach of any contractual obligation owed to any person;

(l) depict violence in an explicit, graphic or gratuitous manner;

(m) be pornographic, lewd, suggestive or sexually explicit;

(n) be untrue, false, inaccurate or misleading;

(o) consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;

(p) constitute spam;

(q) be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or

(r) cause annoyance, inconvenience or needless anxiety to any person.

16.4 Your content must be appropriate, civil and tasteful, and accord with generally accepted standards of etiquette and behaviour on the internet.

16.5 You must not use our websites to link to any websites or web page consisting of or containing material that would, were it posted on our websites, breach the provisions of these terms and conditions.

16.6 You must not submit to our websites any material that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

17. Report abuse

17.1 If you learn of any unlawful material or activity on our websites, or any material or activity that breaches these terms and conditions, please let us know.

17.2 You can let us know about any such material or activity by email or using our abuse reporting form.

18. Limited warranties

18.1 We do not warrant or represent:

(a) the completeness or accuracy of the information published on our websites;

(b) that the material on websites is up to date;

(d) that the websites or any service on the websites will remain available.

18.2 We reserve the right to discontinue or alter any or all of our websites services, and to stop publishing our websites, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any websites services, or if we stop publishing the websites.

18.3 To the maximum extent permitted by applicable law and subject to Section 19.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our websites and the use of our websites.

19. Limitations and exclusions of liability

19.1 Nothing in these terms and conditions will:

(a) limit or exclude any liability for death or personal injury resulting from negligence;

(b) limit or exclude any liability for fraud or fraudulent misrepresentation;

(d) exclude any liabilities that may not be excluded under applicable law.

19.2 The limitations and exclusions of liability set out in this Section 19 and elsewhere in these terms and conditions:

(a) are subject to Section 19.1; and

(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

19.3 To the extent that our websites and the information and services on our websites are provided free of charge, we will not be liable for any loss or damage of any nature.

19.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

19.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

19.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.

19.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.

19.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the websites or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

19.9 Our aggregate liability to you in respect of any contract to provide services to you under these terms and conditions shall not exceed the greater of:

(a) £499.00; or

(b) the total amount paid and payable to us under the contract.

20. Indemnity

20.1 You hereby indemnify us, and undertake to keep us indemnified, against any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by us and arising directly or indirectly out of your use of our websites or any breach by you of any provision of these terms and conditions.

21. Breaches of these Terms of Service

21.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

(a) send you one or more formal warnings;

(b) temporarily suspend your access to our websites;

(d) block computers using your IP address from accessing our websites;

(e) contact any or all of your internet service providers and request that they block your access to our websites;

(f) commence legal action against you, whether for breach of contract or otherwise; and/or

(g) suspend or delete your account on our websites.

21.2 Where we suspend or prohibit or block your access to our websites or a part of our websites, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

22. Third party websites

22.1 Our websites includes hyperlinks to other websites owned and operated by third-parties; such hyperlinks are not recommendations.

22.2 We have no control over third-party websites and their contents, and subject to Section 19.1 we accept no responsibility for them or for any loss or damage that may arise from your use of them.

23. Trademarks

23.1 Our logos and our other registered and unregistered trademarks are trademarks belonging to us; we give no permission for the use of these trademarks, and such use may constitute an infringement of our rights.

23.2 The third-party registered and unregistered trademarks or service marks on our websites are the property of their respective owners and, unless stated otherwise in these terms and conditions, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights.

24. Competitions

24.1 From time to time we may run competitions, free prize draws and/or other promotions on our websites.

24.2 Competitions will be subject to separate terms and conditions (which we will make available to you as appropriate).

25. Variation

25.1 We may revise these terms and conditions from time to time.

25.2 The revised terms and conditions shall apply to the use of our websites from the date of publication of the revised terms and conditions on the websites, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.

25.3 If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the websites, and you must stop using the websites.

26. Assignment

26.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.

26.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

27. Severability

27.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

27.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

28. Third-party rights

28.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third-party.

28.2 The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.

29. Entire agreement

29.1 Subject to Section 19.1, these terms and conditions, together with our privacy and cookies policy and the websites’ disclaimer, shall constitute the entire agreement between you and us in relation to your use of our websites and shall supersede all previous agreements between you and us in relation to your use of our websites.

30. Law and jurisdiction

30.1 These terms and conditions shall be governed by and construed in accordance with the law of England and Wales.

30.2 Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

31. Statutory and regulatory disclosures

31.1 We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our websites. We recommend that you consider saving a copy of these terms and conditions for future reference.

31.2 These Terms of Service are available in the English language only.

32. Our details

32.1 These websites are owned and operated by London/ /Company Limited.

32.2 We are registered company in England and Wales under registration number 15015123.

32.3 Our principal place of business is at london.ltd.uk.

32.4 You can contact us:

(a) using our websites’ contact form;

(b) by email, using the email address published on our websites.